A citation, or nothing
How much is a top-up once my allowance runs out?
Each answer links its source page. On your site, that’s one of yours.
An AI hire that knows your business
Customer support 24/7. You hand it everything you know: your site, your prices, your usual questions. It answers with a source link, and says so when it doesn’t know.
14 days free. We read your site only after you confirm. Sign-up needs an invite code for now.
< 50 sfrom sign-up to a working snippet
FlowAI
AI assistant
Visitor’s question: How do I add the widget to my site?
Answer from Flow: You can add the widget to your site by pasting a single script tag before the closing body tag. You can copy the snippet to paste directly or send it to a developer with one click.
Sources/install
Ask Flow yourself and compare. The chat is in the bottom-right corner.
Works anywhere you can paste one line
- Shopify
- WordPress
- WooCommerce
- Wix
- Squarespace
- Webflow
- PrestaShop
Two proofs you can click right now
Click a question and Flow, our AI assistant, answers live in the corner: the same chat you would embed on your site, reading only our docs and pricing. The first words usually appear after about 1.1 s (median, measured 8 October 2026).
“I don’t know” instead of making it up
Do you support installment payments?
I don’t have that information in my knowledge base.
No source, no answer. This question lands in the dashboard as a gap to fill.
Recorded 8 October 2026
This question deliberately falls outside what Flow has read.
Three screens, one line on your site
No developer, no integration.
01
Paste your website address
We read your pages and FAQ. Uncheck anything you’d rather skip.
02
We pick up your colors
We draft a greeting and three starter questions. Edit them however you like.
03
Paste one line
Or send it to a developer with one click. The dashboard confirms the first load.
Snippet to paste: <script async src="https://cdn.flowhelp.ai/loader.js" data-key="pk_live_…"></script>Verified 14 September 2026: WordPress with Elementor, Bootstrap 5, Tailwind; works on any CMS that lets you paste a single <script> tag
Connect your business data
Your assistant answers only from what you connect here. Start with your website, then add what isn’t on it.
Website
Your pages and their subpages: products, prices, FAQ, delivery and returns. We follow your sitemap and respect robots.txt.
Notes
What isn’t on your site: opening hours, complaint rules, the things your team just knows. Paste the text, Markdown works.
Q&A pairs
One question, one exact answer, for what customers ask word for word.
Files
Price lists, terms, manuals and menus as PDF, Word, Excel or CSV. We read scans and photos too, on every plan.
Your site changes, the answers follow: Starter re-reads it every week, Growth every day and Scale every hour.
It tells you what it doesn’t know
Questions it couldn’t answer wait in your dashboard, with a count. Answer each one once, and from then on it knows.
01
A customer asks what you never wrote down
Instead of guessing, it says it doesn’t know and can offer your contact form.
02
The contact lands in your inbox
With the form on, every lead reaches you by email, with a link to the conversation.
03
You answer it once
In Insights the question waits with a count. Add it as a Q&A: type the answer or let it suggest one from your content.
04
Next time, it knows
The answer is indexed right away and comes with its source, like every other answer.
What happens when the allowance runs out
In this category the chat goes quiet when the allowance runs out: on your live site, in front of a customer who was about to buy.
| Chatbase | flowhelp | |
|---|---|---|
| Entry-level plan | $40/mo | $19/mo |
| Messages included | 700 credits (117-700 answers) | 750 messages |
| Top-up | $40 per 1,000 credits | $9 per 1,000 messages |
| Warning before you run out | optional e-mail alert | dashboard banner at 80% and 95% |
| After the allowance runs out | chat goes quiet without auto top-up | keeps answering |
What it costs
One answer from the assistant is one message. No credits, no points, no second currency.
2 months free
Trial
14 days on your own website.
$0
No sales call.
Start freeWhat you get
- 100 messages
- One assistant, 25 website pages, 50 from files
- AI model: GPT-6 Luna
- Widget on your website
- Unanswered questions, collected
- 2 actions: leads and email hand-over
Starter
One business, one assistant, a bill you can predict.
$19/mo
or $190 a year
Start with a 14-day trialEverything in Trial, plus
- 750 messages a month
- 200 website pages and 1,000 from files
- Weekly site refresh
- Support via chat and contact form
Recommended
Growth
More traffic, a small team.
$49/mo
or $490 a year
Start with a 14-day trialEverything in Starter, plus
- 6,000 messages a month
- Three assistants, 2,000 website pages, 5,000 from files, three seats
- Choice of model: GPT-6 Luna or Claude Haiku 5.5
- Remove “Powered by flowhelp”
- 6 actions: leads and email hand-over
- Daily site refresh
Scale
Big sites, long documents, agencies.
$149/mo
or $1,490 a year
Start with a 14-day trialEverything in Growth, plus
- 20,000 messages a month
- Ten assistants, 10,000 website pages, 20,000 from files, ten seats
- Unlimited actions
- Hourly site refresh
- Priority support, 8 h
Billing goes live at launch. Until then every plan starts with a trial.
A heavier model counts as a few messages. Every plan on this page counts one answer as one message, so Starter’s 750 messages are 750 answers. Heavier models come with Enterprise. See the rates
Top-ups: $9 per 1,000 messages.
Questions people ask before they sign up
What exactly counts as a message?
One answer from the assistant. What the visitor types is free, and so is clicking a suggested question.
How does the model I pick affect my allowance?
Trial and Starter answer with GPT-6 Luna. On Growth and Scale you choose GPT-6 Luna or Claude Haiku 5.5, and every answer is still one message. On Enterprise you can pick any model, and the heavier ones count as several messages: Gemini 3.5 Flash as 5, Claude Sonnet 5.5 as 20 and Claude Opus 5.5 as 50. The rate is shown next to each model when you choose, and nothing changes without your decision.
What happens when I run out mid-month?
Nothing breaks. The assistant keeps answering, you get a banner in your dashboard, and you choose between a $9 top-up for 1,000 messages and a bigger plan.
Will the assistant make things up about my business?
It answers only from the material you give it, and an answer from your website carries a link to the page it came from. When the answer isn’t there, it says so and offers your contact details instead of guessing. The question lands in your dashboard so you can fill the gap.
Can it check where an order is, or whether something is back in stock?
Not from your website alone: that information isn’t on any page, and the assistant won’t invent it. It says so and can offer your contact form instead.
What files can I add?
PDF (scans too), Word (.docx), Excel (.xlsx), CSV, TXT, Markdown and photos in JPG, PNG or WEBP, up to 50 MB per file. Files have their own page allowance, separate from website pages: a PDF page or a photo is one page, and in other files about 3,000 characters make a page. Text in scans and photos is read by an AI model, on every plan at no extra cost. We don’t keep the file itself, only the text read from it, which you can check and correct in your dashboard.
Where do my content and conversations live?
On servers in Germany (EU). To make your content searchable, our embedding provider converts its text into search vectors. Each question is converted on our own server in Germany and goes to that provider only as a fallback. To write an answer, the question and the matching excerpts of your content go to the provider of the AI model that writes it, and for that model we route only to providers that don’t collect request data. The DPA and the list of subprocessors are linked in the footer. Your pages are never used to train models.
Don’t see your question? Ask Flow in the corner.
You don’t have to take our word for it
- 14 days of the real product
- Every price is on this page
- Leave in one click, with an export of your conversations
Sign-up needs an invite code for now.